Customer Care 360
YOUR COMPLETE CUSTOMER CARE SOLUTION STARTS HERE
With our turnkey solutions, we help cities, municipal agencies and utilities delivery high-quality and cost-effective customer service
- Emergency Crew Dispatch
- Bilingual Call Center Staff In Over 250 Languages
- Scheduled & Automated Outage Reporting
- Billing & Payment
- Credit & Collections
- Service Start/Stop
- Meter Reading
- Outbound Courtesy Notifications
- Lockbox Remittance Process
- Online, Phone, & Walk-In Payments
- ACH, Autopay, and Multiple Payment Options
- Recurring & Levelized Payments
- ID & Credit Verification
- Collections & Other Credit Support
- Daily A/R Reconciliation
- Returned Check Processing
- Web-Based Bank Deposits & Armored Car Deposits
- Customer Accounting
- Bill Calculations Based on Your Rates
- Meter Reading
- Bill Printing & Mailing
- e-Billing
- Refund Processing
- General Ledger Reporting
- Support for Electric, Water, Sewer & Other Services
Customer Service
Providing customer service solutions to 150+ utilities and municipalities.